Customers Are Satisfied When the Perceived Service Meets or Exceeds

question 12

Short Answer

Customers are satisfied when the perceived service meets or exceeds their _________.

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Definitions:

Due Date

The date by which a task, obligation, or project is supposed to be completed.

FCFS

First Come, First Served; a policy or principle whereby requests are processed in the order in which they were received, commonly used in processing queues.

EDD

Earliest Due Date, a scheduling method where tasks are prioritized based on their due dates, with the earliest due date getting priority.

Production Value

The sum of the cost of materials, labor, and overhead spent to create a product.