With Five Children and Several Nieces and Nephews,Bronson Has Shopped

question 160

Multiple Choice

With five children and several nieces and nephews,Bronson has shopped at a lot of toy stores.He really likes The Toy Corner because he can ask for an age specific toy and if they do not have it,they order it and have it delivered at a price he is willing to pay.Bronson feels that The Toy Corner exceeds his:

• A) perceived service
• B) service gap
• C) customer expectations
• D) learned response
• E) tangible cue

Distinguish between deflation and disinflation.

Understand factors influencing perception and their impact on decision-making.

Identify and describe various perceptual errors such as stereotypes, selective attention, and the primacy effect.

Recognize the role of context and focal objects in shaping perception.

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Definitions:

Prepotent Needs

In Maslow's hierarchy, these are more dominant or pressing needs that must be satisfied before higher-level needs can be addressed.

Climate of Openness

An organizational atmosphere where communication is encouraged, and employees feel comfortable sharing ideas and feedback.

"Useless" Idea

An idea perceived as having no practical value or immediate benefit, though it may have potential for future application or innovation.

Ratio Schedule

A type of reinforcement schedule in behavioral psychology where a response is reinforced only after a specified number of responses, often used in training and behavior modification.