Service Excellence Will Occur Only When

question 156

Multiple Choice

Service excellence will occur only when:

• A) top management is committed to that objective
• B) management resolves every individual complaint
• C) employees have been trained on the job
• D) service standards are phrased in generalities
• E) top management has centralized all decision making

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Definitions:

File Tab

A control element in software applications like Microsoft Office, providing access to file and application specific commands such as Open, Save, and Print.

Mini Toolbar

A small, context-sensitive toolbar that appears near selected text or objects in Microsoft Office applications, offering quick access to commonly used formatting options.

Slide Show

A Slide Show is a presentation format where a series of images, charts, or information is displayed sequentially on a screen, often used for educational or professional presentations.

Press

To apply pressure or force to something, often involves using a device or machine to compress, flatten, or imprint materials.