Which Gap Is Reduced by Utilizing Mystery Shoppers

question 38

Multiple Choice

Which gap is reduced by utilizing mystery shoppers?

• A) Consistency
• B) Service
• C) Product
• D) Information
• E) Tangibility

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Definitions:

Lock Box

A banking service provided to companies for the collection of payments from customers, where the payments are sent directly to a post office box, then quickly processed by the bank.

Mail Float

The time delay between when a check is written and mailed, and when the recipient actually receives and processes the payment.

Processing Float

The time difference between when a payment is made and the funds are actually available in the payee's account.

Credit Policy

Guidelines that govern a company's extension of credit to customers, determining who is eligible and on what terms.