Which of the Following Is an Excellent Source of Information

question 115

Multiple Choice

Which of the following is an excellent source of information to help a retailer improve its customer service?

• A) Customer complaints
• B) Employee handbook
• C) External environmental assessments
• D) Competitors' sales
• E) All of these are excellent sources

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Definitions:

Personal Attributes

Individual characteristics or traits that define a person's behavior, attitude, and personality.

Stereotypes

Oversimplified and widely held beliefs or generalizations about a group of people, which often lead to misconceptions and biases.

Impression Management

The process by which individuals attempt to control or influence the perceptions others have of them, often through strategic self-presentation or behavior modification.

Environment

The surroundings or conditions in which a person, animal, or plant lives or operates.