Which of the Following Is a Good Rule for Listening

question 101

Multiple Choice

Which of the following is a good rule for listening to complaints?

• A) Always offer a refund
• B) Interrupt complaints when you think the customer is repeating herself
• C) Allow the customer to complain if she feels she has not been treated properly
• D) An apology from the retailer is all that is necessary
• E) Offer store credit to increase recovery satisfaction

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Definitions:

Lower Intelligence

A term used to describe IQ scores or cognitive abilities that are significantly below the average for a person's age group.

Perfectionistic Personality

A psychological trait characterized by striving for flawlessness and setting excessively high performance standards, accompanied by overly critical self-evaluations and concerns regarding others' evaluations.

Compulsion

An uncontrollable urge to perform an act, often repetitively, as a way of relieving anxiety.

Excessive Fear

Excessive Fear is an overly intense and often irrational reaction to a perceived threat, which can interfere with normal functioning and lead to anxiety disorders.