The 80-20 Rule in the Case of CRM Implies That

question 74

Multiple Choice

The 80-20 rule in the case of CRM implies that:

• A) 80 percent of the buying comes from 20 percent of the vendors
• B) 80 percent of the sales come from 20 percent markdowns
• C) 80 percent of the customers pay with 20 percent of their income
• D) 80 percent of the sales come from 20 percent of the customers
• E) 80 percent of the merchandise is sold at 20 percent off

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Definitions:

Eyewitness

A person who directly observes an event and can provide testimony or information about it.

Biased

A tendency to favor or lean towards a particular perspective, conclusion, or response, often in a way that is considered to be unfair or biased against other options.

Tapped

Accessing a resource or obtaining information from a specific source; also refers to gently striking something.

Emotion

A complex psychological state involving an individual's subjective experience, physiological response, and behavioral or expressive response.