Customer Satisfaction Is Affected by the Amount of Time It

question 50

Multiple Choice

Customer satisfaction is affected by the amount of time it takes to get a question answered or a problem resolved.Retailers can minimize this time by:

• A) reducing the number of people the customer must contact
• B) listening to the customer
• C) providing the customer with clear and precise instructions
• D) doing all of these
• E) doing none of these

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Definitions:

Foreign Producers

Foreign producers are companies or individuals who produce goods or services outside the domestic market.

Tariff

Government-imposed duties on imported or, less commonly, exported goods, often established to protect domestic industries and to generate revenue.

Quota

A limit set by a government on the quantity of a particular product that can be imported or exported within a given timeframe, used for trade regulation.

Policy Action

A deliberate action taken by a government or other organization to influence economic, social, or environmental outcomes.