What Is Wrong with the 80-20 Scheme

question 118

Multiple Choice

What is wrong with the 80-20 scheme?

• A) It is too broad to segment customers in this way
• B) Customers who are labelled could change and future advertising misses them
• C) It does not consider the differences among the 80 percent in the "rest" segment
• D) It does not consider the differences between 80 percent and the 20 percent
• E) It does not break down the variables within the remaining 20 percent

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Definitions:

Mechanical Processes

Refers to procedures involving physical forces that change the state or shape of matter.

Scientific Management

A management theory that analyzes and synthesizes workflows, aiming to improve economic efficiency, especially labor productivity.

Specialized Tasks

Activities that require specific skills or expertise to be accomplished effectively.

Human Relations

The study and management of how people interact in the workplace, aiming to improve job satisfaction, productivity, and interpersonal dynamics.