What Is a Service Gap

question 94

Short Answer

What is a service gap?

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Definitions:

Self-serving Bias

A cognitive bias that involves attributing positive outcomes to oneself and negative outcomes to external factors.

Spotlight Effect

The belief that others are paying more attention to one's appearance and behavior than they really are.

Self-efficacy

Self-efficacy refers to an individual's belief in their capacity to execute behaviors necessary to produce specific performance attainments.

Defensive Self-esteem

A form of self-esteem characterized by a fragile sense of self that is highly sensitive to perceived criticism or threat.