Jordan Works in the Accessory Department of a Large Regional

question 54

Multiple Choice

Jordan works in the accessory department of a large regional chain of stores.Since his supervisor ______________ him,he has been able to provide even better customer service,because he doesn't have to get an approval on a personal cheque or get approval for an exchange on merchandise.

• A) appointed
• B) delegated
• C) empowered
• D) functionalized
• E) sanctioned

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Definitions:

Assertive Behavior

A communication style in which individuals express their feelings, needs, and rights directly, openly, and honestly, while respecting others.

Cooperative Behavior

Actions that are undertaken together with others that are aimed at achieving a common goal, often characterized by mutual help and benefit.

Thomas-Kilman Conflict Model

Thomas-Kilmann Conflict Model is a framework for understanding different conflict-handling styles, including competing, collaborating, compromising, avoiding, and accommodating.

Values Conflicts

Situations where differing personal beliefs, cultural standards, or ethical principles lead to disagreements or dilemmas.