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While delivering negative messages to clients,one should make inconspicuous refusals so that it does not offend the reader.
Reality
The state of things as they actually exist, as opposed to an idealistic or notional idea of them.
Perception
The way in which something is regarded, understood, or interpreted by the mind.
Multiple Causality
The concept that an event or phenomenon can be caused by more than one factor or reason.
Past Experience
Previous events or interactions that influence an individual's beliefs, behaviors, and attitudes.
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