Carlos Diaz Works in the Collections Section of a Bank's

question 11

Multiple Choice

Carlos Diaz works in the collections section of a bank's loan department,and is very efficient at writing professional,effective letters to customers whose accounts are overdue.The human resources department asks to use copies of some of his letters in a training course for new employees to show good examples of written documents.Under which of the following categories would these new employees be classified?

• A) Primary audience
• B) Gatekeepers
• C) Watchdog audience
• D) Secondary audience
• E) Auxiliary audience