Initiative Applies Only to External Customer Situations

question 2

True/False

Initiative applies only to external customer situations.

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Definitions:

Place Utility

The value added to products by having them available at the location where they are needed or desired by consumers.

Boarding Pass

A document provided by an airline during check-in, granting a passenger permission to enter the secure area of an airport and board a specific flight.

Service Station

A facility dedicated to the sale of gasoline and often providing maintenance and repair services for vehicles.

Customer Value

The satisfaction a customer derives from a product or service in comparison to its cost, influencing loyalty and purchase decisions.