_____ Is an External Document Granting or Denying Customer Request

question 38

Multiple Choice

_____ is an external document granting or denying customer request to be given credit for damaged goods.

• A) 10-K Report
• B) Quarterly report
• C) Policy and procedure bulletin
• D) Transmittal
• E) Claims adjustment

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Definitions:

Written Record

Documentation of information, events, or ideas preserved in written form.

Short Message Service

A text messaging service component of most telephone, internet, and mobile device systems that allows users to send and receive short text messages.

Memos

Short written communications typically used within an organization to inform or instruct employees.

Internal Communication

The transmission of information and messages within an organization among its members or employees.