If Service Is Going to Be Delayed or Take Longer

question 51

Multiple Choice

If service is going to be delayed or take longer than planned,____.

• A) hurry up so the customer does not wait longer than necessary
• B) just send the customer over for a free cup of coffee at the coffee shop
• C) remember the customer can always use some extra time to shop
• D) notify the customer the reasons for delay and offer alternatives available

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Definitions:

Temporoparietalis

A muscle located in the region of the temporal and parietal bones, involved in moving the scalp and ear.

Occipitofrontal Muscle

A muscle located on the forehead, involved in raising the eyebrows and wrinkling the forehead skin.

Risorius Muscle

A facial muscle associated with expressions such as smiling and laughing, extending from the cheekbone to the corners of the mouth.

Mastication

The process of chewing food in preparation for swallowing and digestion.