_____ Conducted by Greeters,hosts,or Hostesses as Customers Leave a Facility

question 2

Multiple Choice

_____ conducted by greeters,hosts,or hostesses as customers leave a facility.

• A) Customer survey
• B) Exit interviews
• C) Follow-up telephone surveys
• D) Shopper surveys

---

Definitions:

Fixed Manufacturing Overhead

The portion of manufacturing overhead costs that remains constant regardless of the level of production, such as depreciation of equipment and salary of supervisors.

Budget Variance

The difference between budgeted and actual figures for a given period, indicating under or overspending.

Machine-Hours

A measure of production time, calculating the total hours a machine is operated in the production of goods.

Actual Level

The real, observed state or amount of something, rather than estimated or predicted levels.