From a Customer's Perspective, What Are the Skills and Qualifications

question 18

Essay

From a customer's perspective, what are the skills and qualifications that service employees in both large and small organizations must possess? What may happen if service employees fail to possess these skills?

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Definitions:

Fixed Costs

Static expenses that are independent of production or sales volumes, including costs like rental fees, salary payments, and insurance.

Selling Prices

The amount a customer pays to purchase a product or service from a seller.

Variable Costs

Expenses that vary with the amount of output or sales.

Fixed Costs

Expenses that do not change in proportion to the activity of a business, such as rent or salaries.