Which of the Following Best Describes Below Average Service

question 11

Multiple Choice

Which of the following best describes below average service?

• A) Service at this level is not as expected and disappoints customers.
• B) Service at this level is what is expected by a customer.
• C) Service at this level is out of the ordinary and unexpected.
• D) Service at this level goes beyond the normal and may pleasantly surprise the customer.

---

Definitions:

Standard Deviation

A statistical measure that quantifies the amount of variation or dispersion of a set of data values around the mean.

Standard Score

A score that has been transformed to fit a common scale, allowing for comparison across different tests or assessments.

T Score

A standardized type of score that has a mean of 50 and a standard deviation of 10, used in various psychological and educational tests.

Standard Deviation

is a statistical measure that quantifies the amount of variation or dispersion of a set of values around the mean (average) value.