Which of the Following Is an Easy Way to Show

question 49

Multiple Choice

Which of the following is an easy way to show respect to customers?

• A) When addressing a customer, use his or her first name.
• B) Stop talking when the customer begins to speak.
• C) Return calls or e-mail messages at your own convenience.
• D) Avoid eye-contact with the customer lest he or she is offended.

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Definitions:

Cash Reserves

Funds that a person or entity keeps on hand to meet short-term and emergency funding needs.

Medium of Exchange

An instrument or system used to facilitate the sale, purchase, or trade of goods and services between parties.

Currency

A medium of exchange that facilitates trade and is usually issued by a government as legal tender.

Nonbanking Public

The segment of the economy that does not include banks or financial institutions, generally referring to average consumers and businesses.