You Are a Customer Service Provider

question 28

Multiple Choice

You are a customer service provider.When the telephone rings ____.

• A) wait at least 5 minutes so the caller will know you are busy
• B) answer it quickly even though you are still eating lunch
• C) clear your head, focus on the telephone and answer professionally and cheerfully
• D) look over at a colleague and nod to them to answer it

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Definitions:

Security

A condition of being protected against threats, harm, or other malicious actions.

Personality

A combination of emotional, attitudinal, and behavioral response patterns of an individual, uniquely distinguishing them from others.

Environmental Situation

The physical, social, and psychological context in which consumer behavior occurs, influencing decision-making and purchasing activities.

Unique Psychological Makeup

The distinctive combination of emotional, cognitive, and personality characteristics of an individual.