________ Is a Systematic Approach to Identify and Quantify the Best

question 40

Multiple Choice

________ is a systematic approach to identify and quantify the best practices in an organization in order to make improvements in effectiveness and efficiency.

• A) Customer retention model
• B) Customer relationship management
• C) Total quality management
• D) Planning process model

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Definitions:

Hierarchical Networks

Organized systems or structures where entities are ranked one above the other according to their level of authority or importance.

Lateral Networks

Informal communication channels within an organization that run across different departments or units, enhancing collaboration and information sharing.

Deference Norms

Social rules that dictate the showing of respect and submission to those in higher authority or status.

Not-Invented-Here Syndrome

A mindset or culture where innovations or solutions developed outside of the organization are undervalued or not utilized.