Which of the Following Statements Best Define an Automatic Call

question 50

Multiple Choice

Which of the following statements best define an automatic call distribution system?

• A) It refers to a form of caller identification system similar to home telephone caller ID systems.
• B) It refers to a system that integrates a representative's computer and phone to facilitate the automatic retrieval of customer records and other information needed to satisfy a customer's needs and requests.
• C) It refers to a telecommunications system used by many companies in their call centers and customer care facilities to capture incoming calls and route them to available service providers.
• D) It refers to a voice recognition computer mechanism that queries survey respondents with questions and stores their responses.

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Definitions:

Memory Competition

A contest or event where individuals demonstrate their ability to remember and recall information accurately and quickly.

Prefrontal Cortex

The part of the frontal lobes of the brain involved in complex behaviors, decision making, and the regulation of emotions.

Mental Rehearsing

The cognitive practice of simulating a task in the mind, enhancing performance and preparation.

Hippocampus

A small, curved formation in the brain that plays an important role in the formation of new memories and is associated with learning and emotions.