Which of the Following Is a Tip to Be Adopted

question 24

Multiple Choice

Which of the following is a tip to be adopted for creating a positive telephone image?

• A) End the call abruptly since it is essential to respect the customer's time.
• B) Use a canned or mechanical presentation to gain the customer's attention.
• C) Adopt a flippant approach when the customer gets unreasonable.
• D) Continually evaluate yourself since you are your own best critic.

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Definitions:

PERT

Program Evaluation and Review Technique, a project management tool used to schedule, organize, and coordinate tasks within a project.

CPM

Critical Path Method, a project management technique used to plan and control a project by identifying tasks, their durations, and dependencies to calculate the longest path of planned activities to the end of the project.

Beta Distribution

A continuous probability distribution characterized by two shape parameters, used in project planning and Bayesian statistics for modeling variable events.

Cost Estimates

The anticipated expenses involved in completing a project or producing a product, often used for budgeting and planning purposes.