Which of the Following Statements Best Define an Automatic Call

question 50

Multiple Choice

Which of the following statements best define an automatic call distribution system?

• A) It refers to a form of caller identification system similar to home telephone caller ID systems.
• B) It refers to a system that integrates a representative's computer and phone to facilitate the automatic retrieval of customer records and other information needed to satisfy a customer's needs and requests.
• C) It refers to a telecommunications system used by many companies in their call centers and customer care facilities to capture incoming calls and route them to available service providers.
• D) It refers to a voice recognition computer mechanism that queries survey respondents with questions and stores their responses.

---

Definitions:

Foreign Company

A business entity that is incorporated in a country other than the one in which it operates or conducts its primary business activities.

Exporting

The act of selling goods or services produced in one country to buyers in another country.

Domestically Produced Products

Goods manufactured within a country's borders, emphasizing local production and sourcing.

Foreign Markets

Markets outside a company’s home country where it can engage in trade, including exporting, importing, and producing goods or services.