When Delivering Service Face-To-Face with a Customer,you Should

question 44

Multiple Choice

When delivering service face-to-face with a customer,you should:

• A) address the customer using his or her first name and assume familiarity.
• B) ask the caller to come visit the office for quicker service.
• C) use jargon, slang, and colloquialisms to set a friendly mood.
• D) speak clearly, smile frequently, and use correct grammar.

---

Definitions:

QRS Complex

A series of deflections in an electrocardiogram (ECG) representing ventricular depolarization before the main pumping action of the heart.

Atrial Repolarization

The process where atrial muscle cells return to their resting state during the cardiac cycle.

Cardiac Cycle

Refers to the complete heart beat from its generation to the beginning of the next beat, encompassing the contraction and relaxation phases of the heart.

Atria

The two upper chambers of the heart, which receive blood from the veins and pump it to the ventricles.