John Works as a Sales Representative for Traveldesire

question 48

Multiple Choice

John works as a sales representative for Traveldesire.com,an online travel portal.He receives a call from a Russian customer,who is not fluent with English,enquiring on holiday packages.To serve the customer's needs better,John should:

• A) assume that everyone has the same experiences and treat them accordingly.
• B) let the customer guide the conversation.
• C) raise his tone to enhance better understanding and lay emphasis.
• D) ask closed-end questions.

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Definitions:

Economic Regulations

Laws and rules imposed by the government aimed at controlling prices, competition, market entries, or exits to ensure fair economic practices.

Safety Regulations

Rules and guidelines developed to protect the health and well-being of individuals, often enforced by governing bodies.

Environmental Regulations

Are legal provisions and standards aimed at protecting the environment by controlling pollution and ensuring sustainable use of natural resources.

Inventory Carrying Cost

The total expenses associated with holding and storing unsold goods, including warehousing, insurance, depreciation, and opportunity costs.