Eye Contact with a Customer Should Be Made Frequently and Held

question 22

True/False

Eye contact with a customer should be made frequently and held for at least 30 seconds.

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Definitions:

Delta Waves

Brainwaves that are associated with deep sleep and are characterized by their high amplitude and low frequency.

Slow-Wave Sleep

Deep sleep; associated with Stage 3 and Stage 4 sleep.

Alpha Waves

Brain waves detected by an EEG that indicate a state of relaxation or light meditation, typically with a frequency of 8-12 Hz.

Stage 4 Sleep

The deepest stage of NREM sleep, characterized by an EEG pattern of more than 50% delta waves.