Which of the Following Strategies Should Be Adopted to Communicate

question 44

Multiple Choice

Which of the following strategies should be adopted to communicate effectively with diverse customers?

• A) Use care with nonverbal cues
• B) Make sure that your language is exclusive
• C) Address the customer using his or her first name
• D) Assume familiarity when addressing others

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Definitions:

Unconscious Forces

pertain to the mental processes that occur without our conscious awareness, influencing behaviors and thoughts, according to Freudian psychology.

Personality Traits

Enduring characteristics that describe an individual's consistent behaviors, thoughts, and emotional patterns.

Instincts

Innate, fixed patterns of behavior in animals and humans in response to stimuli, which are not learned and are often survival-oriented.

Observational Learning

The process of learning behaviors by watching and imitating others, also known as social learning or modeling.