Before You Get a Customer to Calm Down,you Should

question 43

Multiple Choice

Before you get a customer to calm down,you should:

• A) call your manager to take over.
• B) listen passively to the customer's grievances.
• C) deal with the customer's emotional state.
• D) raise your voice to get his or her attention before you start.

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Definitions:

Security

Measures or instruments to ensure the enforcement of obligations or the protection of financial assets.

Creditor/Debtor Transaction

A financial agreement involving a creditor providing funds or resources to a debtor who in return promises to repay the creditor.

Real Property

Immovable property such as land, buildings, and other structures that are permanently attached to the land.

Chose in Action

A personal right not attached to any physical property, recoverable by a lawsuit, such as debts, copyrights, or patents.