The Primary Purpose of Any Good Service Recovery Program Should

question 46

True/False

The primary purpose of any good service recovery program should be to return the customer-provider relationship to its normal state.

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Definitions:

Intrinsic Motivation

The drive to engage in activities for their own sake, out of interest or enjoyment, rather than for external rewards.

Own Sake

Doing something for its intrinsic value or enjoyment, rather than for an external reward or outcome.

Set Point

A theory suggesting that the body maintains its weight and energy balance through internal regulatory mechanisms.

Genetically Influenced

Traits or characteristics that are affected by genes inherited from one's parents, including physical attributes and susceptibility to certain diseases.