________ Are Things That Customers Typically Desire but Do Not

question 7

Multiple Choice

________ are things that customers typically desire but do not necessarily need.

• A) Expectations
• B) Wants
• C) Defections
• D) Breakdowns

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Definitions:

Nonverbal Communication

Nonverbal communication refers to the process of conveying a message without the use of spoken or written language, including gestures, facial expressions, and body language.

Status Cues

Signals or indicators that convey an individual's social position or rank within a group.

Facial Expressions

Visibly manifested feelings or reactions through movements of the facial muscles, often conveying emotions without words.

Middle Ages

The period in European history from the fall of the Roman Empire in the 5th century to the beginning of the Renaissance in the 14th century.