Which of the Following Tactics Can Be Pursued to Effectively

question 19

Multiple Choice

Which of the following tactics can be pursued to effectively handle dissatisfied or angry customers?

• A) Be positive and negotiate a solution
• B) Listen passively to the customer's grievances
• C) Have an argument prepared as a defense mechanism
• D) Reassure the customers through false promises

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Definitions:

Mexico

A country located in the southern portion of North America, known for its rich cultural heritage, diverse landscapes, and vibrant cuisine.

Opportunity Cost

Opportunity cost represents the benefits an individual, investor, or business misses out on when choosing one alternative over another.

Machinery

Refers to machines or automated systems that contribute to the manufacturing or production process.

United States

A country located in North America consisting of 50 states and is known for its large size and diverse population.