Which of the Following Is a Good Strategy for Effectively

question 12

Multiple Choice

Which of the following is a good strategy for effectively handling rude or inconsiderate customers?

• A) Don't compromise even if needed
• B) Don't ask specific open-end questions
• C) Don't resort to retaliation
• D) Don't use closed-end questions to control

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Definitions:

Self-efficacy

A person's confidence in their ability to carry out actions required to achieve certain outcomes.

Social Persuasion

A method of influencing a person's beliefs, attitude, or behavior through verbal or nonverbal communication.

Conversational Efficacy

The ability to effectively engage, exchange information, and achieve desired outcomes in conversational interactions.

Self-rewards

Rewards that individuals give to themselves, often as a way to motivate or reinforce particular behaviors.