In Customer Service,many People Do Not Always Act the Way

question 19

Multiple Choice

In customer service,many people do not always act the way you want them to.Hence ____.

• A) behavior studies are unessential
• B) controlling their behavior is necessary
• C) isolation from such customers is essential
• D) adaptability is crucial

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Definitions:

Dividends Expected

The forecasted payments made by a corporation to its shareholders, typically derived from the company's profits.

Constant Dividend

A dividend policy in which a company pays a fixed dividend per share, unaffected by its earnings volatility.

Rate of Return

The increase or decrease in the value of an investment during a predetermined timeframe, represented as a proportion of the investment's original price.

Dividend Next Year

The projected amount of money to be paid to shareholders from a company's earnings in the forthcoming fiscal year.