If a Decisive Pattern Customer Directly Places Blame on You,the

question 43

Multiple Choice

If a decisive pattern customer directly places blame on you,the service provider,a strategy you may use is to:

• A) be brief in offering solutions.
• B) seek reassurance.
• C) give a weak handshake.
• D) turn the customer over to someone else.

Appreciate the integrative approach Johnson took in developing her model.

Recognize the criteria for behavioral system balance and stability.

Understand Johnson's conceptualization of a nursing client.

Understand the principle of hypothesis testing, including null and alternative hypotheses.

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Definitions:

Psychosocial Development

A theory proposed by Erik Erikson that describes the impact of social experience across the whole lifespan, emphasizing the formation of identity.

Behavior Modification

A formal technique for promoting the frequency of desirable behaviors and decreasing the incidence of unwanted ones.

Reinforcement

In behavioral psychology, a process by which a behavior is strengthened or increased, often through rewards or consequences.

Cognitive Development

The process by which individuals acquire and understand knowledge through thought, experience, and the senses, encompassing learning, memory, problem-solving, and decision-making.