Which of the Following Statements Is True of Listening

question 15

Multiple Choice

Which of the following statements is true of listening?

• A) It is a passive physiological process of receiving sound waves and transmitting them to the brain, where they are analyzed.
• B) It is synonymous with hearing.
• C) Research has revealed that the average white-collar worker in the United States typically has more than 50 percent efficiency rate when listening.
• D) It is the primary means that many customer service professionals use to determine the needs of their customers.

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Definitions:

Rapid Change

Quick and significant transformations that occur within a short time frame in society, technology, or the environment.

Network Structure

Network structure refers to the arrangement of elements within a network, describing how nodes (individuals, organizations, devices) are interconnected with each other, influencing information flow and network efficiency.

Mobile-based Money Exchange

Financial services that allow users to perform monetary transactions through mobile devices, often without the need for a traditional bank account.

Normative Control

A method of management where employees are expected to adhere to the organization's norms and values as a form of control.