If a Service Provider Is to Understand and Serve People

question 46

Multiple Choice

If a service provider is to understand and serve people who might be different,they must first become aware ____.

• A) that they are also very similar
• B) that conducting business with them is always unsuccessful
• C) that culture does not play a role in it
• D) that the Internet is a good source of information

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Definitions:

Processing Speed

The pace at which individuals can perform cognitive tasks or process information, affecting learning and the ability to perform everyday tasks.

Working Memory

Working memory is a cognitive system with a limited capacity that is responsible for temporarily holding information available for processing.

Vocabulary

The set of words known and used by an individual or understood within a particular language.

Language Acquisition Device

A hypothetical mechanism proposed by Noam Chomsky that suggests humans are born with an innate ability to understand the principles of language.