Which of the Following Strategies Should Be Adopted to Communicate

question 44

Multiple Choice

Which of the following strategies should be adopted to communicate effectively with diverse customers?

• A) Use care with nonverbal cues
• B) Make sure that your language is exclusive
• C) Address the customer using his or her first name
• D) Assume familiarity when addressing others

---

Definitions:

Probability

A numerical expression of an event's probability, with the scale going from 0, symbolizing that the event cannot occur, to 1, signifying guaranteed occurrence.

Probability of Failure

The likelihood or chance that a system or component will fail to perform its required function within a specified period under normal operating conditions.

Binomial Random Variable

A type of discrete random variable that counts how often a particular event occurs in a fixed number of trials.

Binomial Table

A table used to find the probability of obtaining a fixed number of successes in a given number of trials in a binomial experiment.