The Business of Customer Service ____

question 31

Multiple Choice

The business of customer service ____.

• A) encourages one-way communication
• B) is about achieving profits
• C) is all about people
• D) discourages feedback

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Definitions:

Collective Conscious

An aggregation of mutual convictions, notions, and ethical positions that function as a consolidating power within a community.

Mechanical Societies

Term used by Émile Durkheim to describe simple, traditional societies connected by similarities and communal bonds rather than complex division of labor.

Organic Societies

Refers to social systems perceived as living organisms, where different parts work together harmoniously, often used to describe pre-modern societies.

Nonmaterial Social Facts

Elements of culture, such as values, beliefs, norms, and rituals, that shape human behavior and social order.