When Something Goes Wrong, a Service Provider Should ________

question 42

Multiple Choice

When something goes wrong, a service provider should ________.

• A) look for someone else to blame
• B) hide quickly so you do not have to solve the problem
• C) use several policy excuses
• D) take responsibility and take appropriate action

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Definitions:

Additive Tasks

Tasks in which group performance is dependent on the sum of the performance of individual group members.

Disjunctive Tasks

Tasks for which the group's performance is dependent on the performance of the best group member, often due to the task requiring a specialized skill or knowledge.

Conjunctive Tasks

Tasks that require the cooperation and effort of every member of a team, where the team's performance is determined by its weakest link.

Productivity

The efficiency of production of goods or services expressed by some measure, often evaluated as the output per unit of input.