Managers Should Always Ensure That Employees

question 20

Multiple Choice

Managers should always ensure that employees:

• A) focus on attracting new customers rather than retaining current customers.
• B) communicate the internal problems of the organization to customers.
• C) are given assignments that tie in directly with the ultimate purpose or mission and overall values or beliefs of the organization.
• D) focus on taking a one-time service or sales opportunity approach instead of developing an ongoing relationship with customers.

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Definitions:

Operating Objectives

Operating objectives direct activities towards specific performance results.

Intrapreneurship

The practice of promoting innovation within the organizational structure by allowing employees to act as entrepreneurs, leveraging company resources and capabilities for new venture creation.

Entrepreneurial Behaviour

Involves actions and attitudes that individuals exhibit to undertake new ventures, including innovation, risk-taking, and proactiveness.

Large Organisations

Entities that operate on a vast scale, often with extensive human and capital resources, complex structures, and wide geographical reach.