Which of the Following Is the First Step That an Organization

question 15

Multiple Choice

Which of the following is the first step that an organization should take in creating or redefining its service environment?

• A) Empowering its employees in order to better serve customers
• B) Making sure it knows who its customers really are
• C) Conducting an inspection of its systems and practices
• D) Reviewing the manner in which external customer needs are addressed

---

Definitions:

Principal

In law, a principal can refer to a party who grants authority to an agent to act in their stead; in finance, it can refer to the original amount of money invested or loaned, before any interest.

Unauthorized Signatures

Signatures made without the express permission or authority of the individual or entity purported to have signed, often leading to legal disputes.

Agency Authority

The legal capacity granted to an agent to act on behalf of someone else, allowing them to enter into contracts and make decisions.

Forgeries

The fraudulent making or alteration of a document with the intent to deceive or harm.