To Ensure the Success of an Organization's Customer Service,a Service

question 39

Multiple Choice

To ensure the success of an organization's customer service,a service professional should:

• A) continually reevaluate what he/she does on a daily basis when dealing with customers.
• B) communicate the organization's internal policies, practices, or politics to customers.
• C) focus on attracting new customers rather than trying to retain existing customers.
• D) always use "they" language when dealing with customers.

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Definitions:

Effective Delivery

The successful transfer of a document or item to its intended recipient in a manner that meets legal or contractual obligations.

Gratuitous Assignment

The transfer of rights or property from one party to another without any exchange of value or consideration.

Assignee's Assent

The agreement or acceptance by the assignee to accept the terms and conditions of an assignment.

Valid

Having legal force, binding, or enforceable; conforming to the law or to established legal forms and requirements.