Internal Employees or External Consultants Who Pose as Customers in On-Site

question 39

Multiple Choice

Internal employees or external consultants who pose as customers in on-site visits, over the telephone, or online to determine how well customers are being served are known as ________.

• A) mystery shoppers
• B) lobbyists
• C) jobbers
• D) category captains

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Definitions:

Intervention's Effects

The effects of an intervention refer to the outcome or impact that a specific treatment, therapy, or preventative measure has on a condition, disorder, or situation.

Confounding Variable

A variable that influences both the dependent variable and independent variable, potentially skewing the results of a study.

Confounding Variable

An external variable in a statistical analysis that correlates with both the dependent and independent variable, potentially misleading the results.

Causal Relationship

A connection between two events where one directly causes the other to occur.