Royal Dutch/Shell Group Formed a Team to Improve Revenues for Its

question 77

Multiple Choice

Royal Dutch/Shell Group formed a team to improve revenues for its service stations along major highways in Malaysia.This team,which included a service station dealer,a union truck driver and four or five marketing executives,disbanded after it had reviewed the Malaysian service stations and submitted a business plan.The Malaysian group is called:

• A) a friendship group.
• B) a commuter group.
• C) an informal group.
• D) a community of practice.
• E) task force.

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Definitions:

Outgoing

A personality trait characterized by a person being sociable, extroverted, and willing to engage with others.

Reserved People

Individuals who are naturally reticent, shy, or inclined to keep their thoughts and feelings to themselves.

Possible Selves

One’s conceptions about the kind of person one might become in the future.

Past Experiences

All events, learning, and personal development that have occurred in an individual's life before the present time.