Your Boss Is Usually Able to Calm Employees When They

question 112

Multiple Choice

Your boss is usually able to calm employees when they are upset and to get staff enthusiastic about an otherwise mundane activity.This ability probably means that your boss has:

• A) a high level of emotional intelligence.
• B) a high level of cognitive dissonance.
• C) a high degree of continuance commitment.
• D) all of the above.
• E) both "A" and "C".

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Definitions:

Leon Festinger

A psychologist best known for his theory of cognitive dissonance, which describes the discomfort experienced when holding conflicting ideas or beliefs.

Fritz Heider

A psychologist known for his work in the development of attribution theory, which tries to explain how people evaluate the causes of others' behavior.

Phillip Zimbardo

An American psychologist best known for his controversial Stanford Prison Experiment, exploring the effects of perceived power and environment on human behavior.

Solomon Asch

A psychologist best known for his research on conformity, demonstrating how individuals yield to or defy a majority group.