Employees at a Large Call Centre Perform Repetitive Tasks (Low

question 8

Multiple Choice

Employees at a large call centre perform repetitive tasks (low variety) by documenting mailing addresses from customers who call the centre.The work process is the same for all inquiries to all call centre staff members (low analyzability) .The best organizational structure for this work unit:

• A)is an organic structure.
• B)would have low formalization.
• C)would coordinate mainly through informal communication.
• D)is a mechanistic structure.
• E)would have none of these characteristics.

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Definitions:

Self-Esteem

The subjective evaluation of one's own worth, encompassing beliefs and emotions such as pride and shame.

Mental Processes

Refers to internal, subjective experiences we infer from behavior, including thoughts, feelings, and perceptions.

Physiological Functions

The biological processes necessary for the maintenance, survival, and reproduction of living organisms, including humans.

Scientific Study

A structured investigation aimed at discovering, interpreting, and revising human knowledge on the physical or social world, based on empirical evidence.