In Conducting a Functional Job Analysis for the Position of Sales

question 96

Multiple Choice

In conducting a Functional Job Analysis for the position of sales clerk, the task "greets customers" is linked to a requirement for the use of interpersonal resources such as courtesy. Both these are related to the _____ dimension.

• A)data
• B)people
• C)things
• D)inputs

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Definitions:

Lorenz

An Austrian zoologist and ethologist known for his foundational contributions to the study of animal behavior, especially the concept of imprinting in early development.

Ethology

The study of behaviors that are specific to a species—how these behaviors evolved, help the organism adapt, and develop during critical periods.

Fixed Action Patterns

Innate, preprogrammed responses triggered by specific stimuli, observed in animal behavior.

Phenotypic

Referring to the observable characteristics or traits of an organism, which result from the interaction of its genotype with the environment.