Zee, Owner of a Car Repair Shop, Noticed That Female

question 3

Multiple Choice

Zee, owner of a car repair shop, noticed that female customers were often dissatisfied with the shop's service because they felt the car mechanics didn't clearly explain what the problem was with their cars. As a result, Zee now provides the mechanics with a checklist they must go through when they talk with clients. He uses the completed checklists to help evaluate mechanic performance. In this case, the "intervention" is:

• A)Zee.
• B)the car mechanics.
• C)the checklist procedure Zee designed.
• D)Zee's customers.

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Definitions:

Consumer Price Index

A measure that examines the weighted average of prices of a basket of consumer goods and services, such as transportation, food, and medical care, often used as an indicator of inflation.

Real Wages

The purchasing power of wages or salaries, adjusted for inflation, indicating the quantity of goods and services that can be purchased.

High School Diploma

A certification awarded upon the successful completion of a secondary education program, representing a basic level of learning.

College Graduate

An individual who has completed a course of study at a college or university and received a degree certifying their level of education.